FAQs - weclean4u

Frequently Asked Questions

If you don’t find the question you’re looking for, don’t worry, just get in touch with us and we’ll help you the best we can.

Services
We Provide

Our commitment to you

We have been in the game for years, we can help you!

weclean4u is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable cleaning services around.

Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience..

We love a good Clean!

Our team is ready to schedule a good clean for you. Book Now.

For Customers

Manage your cleans

You can book in new cleans instantly in by following this link:

Book Now

Need help to make a booking?

For questions or help please call 01322 761 173 or email [email protected]

It depends on the size of your home, how many rooms and how much is in them, plus the quality and depth of cleaning that you require.

Ultimately the choice is yours, and you may want fewer or more hours and then prioritise the rooms and jobs to be completed.

Below is a general guide for various property sizes:

Most certainly can!

To skip or reschedule individual cleans, please inform your cleaner as soon as you can or alternatively, please let the bookings team know via email on [email protected] or via phone on 01322 761 173.

If your regular cleaner goes away, we’ll send you an email to let you know. We’ll include their holiday dates and let you know which cleans are affected.

If you’d like to book a clean with your regular cleaner before or after their break, or you’d like to arrange a substitute, please let the bookings team know via email on [email protected] or via phone on 01322 761 173.

If your regular cleaner holds your spare keys, then you’ll need to be at home to let your substitute cleaner in. There are usually early morning or evening slots available so you can find the most convenient option for you.

If the date of your skipped clean has passed, you can book a one-off cover clean.

You can book in previous cleaners fairly simply by letting the bookings team know via email on [email protected] or via phone on 01322 761 173.
If you are unable to book a cleaner who has cleaned your home before there could be a few reasons why. Unfortunately this usually means:

They’re fully booked at the moment
They’re not accepting any more customers at the moment
They don’t clean in your postcode anymore, or
They’ve left weclean4u

If your previous cleaner becomes available though, we’ll immediately notify you.

A quick note: When you book, you are automatically assigned the highest-rated cleaner available. If you want someone specific, you can contact weclean4u Support via email on [email protected] or via phone on 01322 761 173. We’ll do our best to help.

You can certainly add extra time to your future clean(s) by letting the weclean4u Bookings team know in advance via email on [email protected] or via phone on 01322 761 173.

You can book multiple cleaners at the same time via email on [email protected] or via phone on 01322 761 173.

Just make your first booking for your preferred day and time and then go through the booking process again to make a second, third or more booking with an additional cleaner.

Please note: weclean4u Cleaners work as independent contractors. It’s worth bearing in mind that some cleaners won’t have experience working together as a team, and may arrive at different times within the arrival window.

On top of regular cleaning, you can customise one or all of your cleans with extra tasks. Extra tasks are charged at your normal hourly rate. Please advise your cleaner or the weclean4u Support team via email on [email protected] or via phone on 01322 761 173.

Additional services may include:

Ironing, Laundry, Inside fridge cleaning, Inside oven cleaning, Interior window cleaning, waste bin cleaning and more.

Please note: You can book these extra services in advance only. Your cleaner might not be equipped or have time to carry out a particular additional task if they are already enroute or at your property.

We have lots of customers who want to book a cleaner to come a few times per week, or even daily.

Please inform the weclean4u Support Team via email on [email protected] or via phone on 01322 761 173 with your specific requirements.

Manage your account & bills

If you would like to receive an invoice for your cleans you can request this through the weclean4u Support Team via email on [email protected] or via phone on 01322 761 173.

If you would like to receive the invoice frequently, please advise them.

Payment is taken at least 12 hours in advance for our regular cleaning service. Payment is taken from the payment card that is registered to your weclean4u account. For once off cleans, the payment is processed via the Bookings Team.

Updating your payment card

You can update your payment card at any time via email on [email protected] or via phone on 01322 761 173.

We accept Visa, Mastercard & American Express payment cards.

You can find all the information about your past cleans and payments by contacting the weclean4u Support Team via email on [email protected] or via phone on 01322 761 173.

You can add as many properties as you’d like to your weclean4u account. If you’d like to add a new property, just let us know via email on [email protected] or via phone on 01322 761 173.

Please include answers to these questions:

Is it a flat or house?
What is the full address?
How many bedrooms and bathrooms are there?
How will your Cleaner access your home?
Should we archive your previous property and cancel any existing cleans?

Are you moving house? Here are some services to help with your home move:

End of tenancy clean – with a 72 hour guarantee
Deep clean – to help you settle in at your new home
After Builders Clean – including plumbers, electricians & gardeners

We’re sorry to hear that you’d like to close your account.

If you still have cleans booked in we’ll need to cancel any active cleans before we can close your account.

Please let the weclean4u Support Team know via email on [email protected] or via phone on 01322 761 173.

Cleaners are paid around £11.00-12.00/hour.

If you’d like to pay your Cleaner more than the standard rate, here’s the best option.

We can make a small change to your hourly rate to ensure your Cleaner is paid more than their basic wage. Just let us know through the support team via email on [email protected] or via phone on 01322 761 173.

Via email on [email protected] or via phone on 01322 761 173.

For security reasons, we’re only able to discuss your weclean4u account with the person & contact details that are registered to the account.

If you’d like to change the person who is responsible for managing your account, you can do this via email on [email protected] or via phone on 01322 761 173.

You can also transfer ownership of your weclean4u account by changing the name & contact details that are registered via email on [email protected] or via phone on 01322 761 173.

Cleaning products & equipment

Most Cleaners use public transport, so you’ll need to provide a vacuum cleaner and a mop & bucket for them at the property.

If you have a cordless vacuum, please make sure that this is fully charged ahead of your Cleaner’s arrival.

If you’ve chosen for your Cleaner to bring cleaning products, there’s nothing else you need to provide.

If you choose to provide your own cleaning cloths and sprays, please provide the following products to get the best possible clean:

Multi-surface disinfectant
Limescale remover
Kitchen cleaner
Bathroom cleaner
Floor cleaner
Glass cleaner
Toilet cleaner
Rubber gloves
Clean sponges and cloths (preferably microfibre cloths), washed between visits

Any specialist surface cleaners you need, such as chrome, granite or wood cleaner (these need to be provided by yourself, even if you’ve booked for your Cleaner to bring cleaning products)

You can provide any brands that you’d like. If you need a hand choosing, please get in touch with the Bookings Team via email on [email protected] or via phone on 01322 761 173.

Oven Cleans: We strongly recommend that you DO NOT provide specialist oven cleaning or any other corrosive cleaning products to your Cleaner. We recommend that ovens are cleaned with soap & water. Even small oven cleaner spillages can damage kitchen surfaces. If you do choose to provide corrosive cleaning products, weclean4u can not be held responsible for any damages that occur.

Unfortunately, not. Cleaners usually travel by public transport, so they don’t carry any heavy equipment (imagine carrying a vacuum during tube rush hour!)

To ensure your Cleaner can deliver a 5* clean, you’ll need to provide your Cleaner with a vacuum cleaner, and a mop & bucket. If you have a cordless vacuum, please make sure that this is fully charged ahead of your Cleaner’s arrival.

You can request that your Cleaner brings cleaning cloths and sprays for an extra charge. Just add this to your products and services when you schedule your clean(s) with the bookings team. You can amend / update your services via email on [email protected] or via phone on 01322 761 173.

Get help with a clean today

We’re sorry to hear that your Cleaner’s late.

The quickest and easiest way to find out when your Cleaner will arrive is to call or chat with them directly via their mobile phone.

If you’re not able to get through to your Cleaner, please get in touch with the Booking Team via email on [email protected] or via phone on 01322 761 173 for assistance.

You can confirm your Cleaner’s arrival time directly via their contact number. If your Cleaner is running late or hasn’t arrived, please contact them directly.

If you’re not able to reach your Cleaner directly, let us know and we’ll help via email on [email protected] or via phone on 01322 761 173.

If your clean didn’t go as expected

Due to the nature of a weclean4u’s work, there may occasions when weclean4u is directly or indirectly responsible for accidental damage to property.

weclean4u has set-out to build a fair marketplace and we want to help both our customers and Cleaners in these instances. Therefore, weclean4u can offer up to £200 in cleaning credit to be redeemed against our regular cleaning service as goodwill.

Reporting damage

In the event of damage, this must be reported to weclean4u within 72 hours of the clean finishing. This will open a damage case and further information and photographs will be requested. This further information must be provided to weclean4u within 48 hours.

Your Cleaner would not be deemed responsible for any damage due to faulty goods, ‘wear & tear’, or as a result of reasonable use of equipment/products.

The £200 in goodwill cleaning credit is the maximum we can award.

weclean4u will consider depreciation and wear and tear when assessing how much credit to award. Industry benchmarks will advise these depreciation rates, and some examples of these are as follows:

Electronics, 20% annual depreciation of value
Clothing/garments, 33% annual depreciation of value

In order to verify the purchase of a damaged item, a receipt or bank/card statement may be required in some instances.

weclean4u is unable to provide cleaning credit for any damages resulting from the use of oven cleaner or other corrosive cleaning products. We strongly recommend that you DO NOT provide specialist oven cleaning or other corrosive cleaning products to your Cleaner.

We’re sorry to hear that you’ve been let down by your Cleaner.

If your clean was scheduled for today, you can instantly book a substitute via email on [email protected] or via phone on 01322 761 173.

We appreciate how disruptive cancellations are and we work hard to support all Cleaners so they can provide a reliable service.

Unfortunately, there are occasionally emergencies that are unavoidable – if this happens, our responsive support team are available to help.

We’re sorry if your clean hasn’t gone to plan. We have a super responsive support team & hundreds of 5* Cleaners. So we’ll get any issues fixed for you as soon as possible.

To request help, please get in touch with The Support Team via email on [email protected] or via phone on 01322 761 173.

If your Cleaner missed tasks or areas during the clean, please take photos and please send these to The Support Team.

You can also choose to block the Cleaner who cleaned for you if you were disappointed with the outcome.

We recommend contacting us about any disappointing cleans as soon as you can, and within 72 hours of the clean finishing. Our support team will help to get things back on track right away.

If your Cleaner has time at the end of your clean, you can use the remaining time you’ve booked to complete extra tasks. Here are some other examples of extra tasks you can ask your Cleaner to complete:

Ironing, Inside fridge clean, Inside oven clean, Inside windows clean
Inside or outside cupboard clean, Wipe down of skirting boards, doors & light switches, Water your plants

If both you and your Cleaner agree to leave early, you can ask them to finish the clean and inform The Support Team immediately while your are there.

Please Note: At all times, a minimum booking time of 2.0 hours applies to ensure Cleaners can earn well and cover their costs.

You can easily change your cleaner via email on [email protected] or via phone on 01322 761 173.

We don’t believe in long and complicated contracts and do believe in being fair. Naturally, like any business, we have to have terms and conditions, and these can be found in the footer of any page of our website.

If you do ever need to cancel, all we ask is that you give us at least ONE month’s notice or notice in accordance with the billing letter provided from your local office.

Access & spare keys

No, our cleaners are vetted and are happy to hold your keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.

You can choose from few different access methods for your cleans:

I’ll be at home
Spare keys (held by your regular Cleaner)
Through a concierge
Using a hidden key
Through a key safe (within 5 minutes walk of your home)
You can update or change your access instructions anytime through the Bookings Team via email on [email protected] or via phone on 01322 761 173.

Please Note: Spare key access is an agreement between yourself and your regular Cleaner. weclean4u cannot be held responsible for complications arising from this. Any abuse of your spare keys from a Cleaner would be a criminal matter, and although weclean4u would be more than happy to assist in any investigation, they would not be responsible.

Your spare keys are looked after by your regular Cleaner between cleans.

When you organise for your Cleaner to use your spare keys we send your Cleaner a unique code to tag to your spare keys. And we ask them to remove any other identification about you or your property.

This means that only your Cleaner & the weclean4u Support Team know which property the keys are for.

If your Cleaner goes on holiday

Your spare keys will stay with your regular Cleaner if they go on a holiday, so they can resume your cleans as soon as they return from their break.

If you’d like a cover Cleaner while they’re away, you need to provide access for the cover Cleaner.

If you would prefer to get your spare keys returned to you before your Cleaner goes on holiday, you can ask your Cleaner to return the keys on their next visit.

If your keys are misplaced

In the very rare circumstance that your Cleaner misplaces your keys, as long as they’re registered in our system, your Cleaner will be responsible for reimbursing you the cost of cutting a replacement set. We’ll apply the cost of a new set to your account as cleaning credit.

As there’s only the unique code on the keys, we’re not able to organise a lock change if keys are misplaced.

Please Note: Spare key access is an agreement between yourself and your Cleaner, and weclean4u cannot be held responsible for complications arising from this.

If you’d like your Cleaner to clean while you’re not at home, you can update your access method via email on [email protected] or via phone on 01322 761 173. There are a few options if you won’t be at home:

Spare keys (held by your regular Cleaner)
Through a concierge
Using a hidden key
Through a key safe (within 5 minutes walk of your home)

You can also let your Cleaner in at the beginning of the clean, and then leave your property before they’re finished. Just let them know how they should close up once they have finished.

Ensuring your property is secure

All weclean4u Cleaners go through an 8-step background check for your peace of mind. They’re tried and trusted to deliver great cleaning, whether you’re home or not.

About your Cleaner

Having a good relationship with your Cleaner will ensure you get the best experience when it comes to your cleans. Below are our top 5 tips on how to get off to the best start:

Give The Bookings Team as much information as you can. Do you have pets? Some of our Cleaners have allergies and can’t work with them! This is important to let us know so that you’re not paired with the wrong person.

Where’s your cleaning equipment located? This will help your Cleaner provide the best job in as fast a time as possible

Double check that your equipment is working. A big culprit for this is vacuum cleaners. Your Cleaner can let you know if something isn’t working properly, but for their first clean with you, it helps if your equipment is ready to go

Make sure you’re booking enough time. We usually say 2 hours for a standard clean, and then 30 minutes for each extra room, but you know your home better than anyone. If something may need a bit more time, try to take that into account so that your Cleaner can give it their all. Conversely, if you’ve booked a shorter clean, then leave Cleaning instructions letting your Cleaner know what rooms to prioritise, and what rooms can be left

Check that your cleaning products are fully stocked. Like with cleaning equipment above, your Cleaner can keep you informed of when you’re running low, but for the first clean with them, it’s best to make sure all cleaning products are fully stocked for them to use (as long as you’ve stated you’ll be providing them!)

Double check your booking to make sure the access method is correct. We can’t pass over spare keys to a Cleaner who’s attending for a one-off visit, so it’s important to keep this in mind. If your access method is set to “key safe” or “hidden key”, try not to forget to leave the key out – we send a reminder by email the day before a clean is scheduled so this is a good time to separate anything you may need to, such as spare keys.

Try to give as much notice as you can before skipping a clean.
Amaiguru is designed to be flexible, so you may skip or reschedule any of your cleans if you need to. However, if you have a regular booking and you always skip your next clean the day before then this is likely to mean your Cleaner will lose earnings as it will be probably be too late for them to get another booking in your slot. If you find your regular slot is not working for you then you can always reschedule all your cleans for a time that works better

When you book in, we’ll pair you with the best local Cleaner available at the time you’ve picked.

All Cleaners are tried and trusted, with at least 6 months’ professional cleaning experience. Plus they’re vetted & background-checked, and have been interviewed by our expert recruitment team.

Each Cleaner goes through an 8-step vetting process, including a background check & interview. This ensures that you’re matched with a tried & trusted Cleaner every time.

Every Amaiguru Cleaner:

Is confident speaking English
Has at least 6 months’ professional cleaning experience
Has been background-checked, including a proof of ID check, address check and a criminal records check
Has great ratings from their customers

Every Cleaner goes through an 8-step vetting process, which includes an in-person or video interview, as well as background checks. This includes a proof of ID check, an address check and a basic criminal record check.

Once Cleaners have joined, we collect reviews and feedback from every clean to make sure Amaiguru maintains it’s 5* quality.

We genuinely care about our Cleaners, and work hard to make sure that Amaiguru is a fair service for Cleaners and customers.

Our platform helps Cleaners find work, spend less time travelling between jobs and get paid on time, every time. And we’ve got super responsive 7-day support available to help Cleaners however they need it.

We know customers want a long-term relationship with a quality, reliable Cleaner. We believe that Amaiguru should be the best place for Cleaners to find work. That way, we can match our customers with the best cleaners around.

As long as you let us know that you have a pet, we’ll match you with a Cleaner who is happy to work around animals.

While your Cleaner will be happy to clean with pets in the home, they won’t be able to walk or take care of them during the clean, or empty/clean litter trays.

Yes, you can request female only Cleaners, just let us know when you make your booking.

Yes – if you book a regular weekly or fortnightly clean clean, we’ll match you with a Cleaner who can clean every time. So you’ll get the same 5* experience every week, or as often as you need.

If your regular Cleaner goes away, you can book a substitute Cleaner with the bookings team via email on [email protected] or via phone on 01322 761 173.

You can rate your clean through a rating email to [email protected] ensuring you mention it’s a rating email in the email body and / or subject line. You can rate the clean at any time in the 72 hours after it’s finished.

If you rate 4* or 5* you can also include a “thank you” message, add a compliment badge and even leave them a tip. Get in touch with the ratings team via email on [email protected].

If you rate 3* or less, we’ll ask for some more details about the clean. And you’ll have the option to block the Cleaner from future cleans at your home. Our support team will feedback to your Cleaner and get in touch to put things right.

weclean4u services

We offer regular home cleaning services – for weekly, fortnightly or daily cleaning – as well as occasional cleaning services, like end of tenancy & deep cleaning.

Here’s a little more info on each service, and how you can book.

Regular cleaning

General clean & tidy of your home – daily, weekly, fortnightly, or as often as you need.

End of tenancy cleaning

Our most thorough clean – and perfect for anyone moving in or moving out. Includes hard-to-reach areas, as well as inside of cupboards & grout cleaning, with carpet & upholstery cleaning available as optional extras.

Deep cleaning

More thorough than a regular clean, and includes removing deep ingrained dirt & limescale. Optional extras can be booked – including, carpet & upholstery cleaning and more.

After builders cleaning

This service is perfect for cleaning up dust and dirt after building or renovation work. Includes descaling of bathrooms & kitchens, as well as grout cleaning, with carpet & upholstery cleaning available as optional extras.

Commercial cleaning

We’ll provide a reliable, high-quality service that’s tailored to your commercial property’s needs. Find your sector below for more information about how our service can work for you.

We can find you a brilliant local cleaner for a regular weekly or fortnightly clean, or a specialist cleaner for one-off cleans including deep cleaning and end of tenancy cleaning.

We make the whole process seamless. No calendar mix ups. No hassle with cash. No stress – and no mess. Just an easy experience, super-responsive customer support and a squad of vetted, experienced cleaners.

Find out more about our services below.

Regular home cleaning
Get the same great cleaner every week or as often you need. All managed online or in-app. Here’s how it works:

Match – We’ll pair you with the best local cleaner and give you a price.
Manage Customise and schedule your clean – every week or whenever suits you. You’re in full control.
Enjoy – your spotless house and lack of stress. Plus there’s no hassle with cash.

One-off cleaning services

We’re famous for recurring weekly and fortnightly cleans, but we’re also experts in speciality one-off cleans including deep cleans and end of tenancy cleans.

End of tenancy cleaning – get your deposit back when moving house

Deep cleaning – remove deep ingrained dirt, including limescale

After builders cleaning – remove dirt & dust after building work or renovation

Commercial cleaning
Looking for a workplace cleaning service that really works? We provide a reliable, high quality service that’s tailored to your needs. We can clean any kind of commercial property – from offices, to schools to pubs – and everything in between. Available every day, every weekday, or whenever you need.

We operate in the following areas with more being added soon:

Beckenham, Belvedere, Bexley, Bexleyheath, Blackheath, Blackfen, Brockley, Bromley, Charlton, Chislehurst, Croydon, Dartford, Deptford, Eltham, Erith, Greenhithe, Greenwich, Hither Green, Kidbrooke, Lewisham, Mottingham, New Eltham, Orpington, Plumstead, Sevenoaks, Shoreham, Sidcup, Swanley, Thamesmead, Tonbridge, Welling, Woolwich and Woolwich Arsenal.

We’ve set a new standard for thorough and thoughtful service. You don’t just get a quality clean – you get a weclean4u quality clean.

Here’s what’s included:

Throughout:

Dust and wipe all accessible surfaces
Clean light switches
Skirting boards wiped
Empty the rubbish bins
General tidy up – includes:
Straightening cushions
Clearing away rubbish
Straightening clutter (stacking magazines, folding throws etc)
Watering plants (if needed)
Vacuum (and mop) the floors
The kitchen:

Do the washing up or load the dishwasher
Put away clean dishes
Clean the sink
Clean the hob
Wipe the exterior of kitchen cupboards and appliances
Clean the interior of the microwave
Take out rubbish (including recycling)
The bathroom:

Clean the toilet
Clean the shower, bathtub and sink
Clean cabinet exteriors, mirror and fixtures
The living room:

Vacuum (and mop) the floors
Dust and wipe all accessible surfaces
Clean light switches
Skirting boards wiped
Empty the rubbish bins
General tidy up, including stacking magazines, plumping cushions etc.
Dust TV
The Bedroom:

Dust and wipe all accessible surfaces
Clean light switches
Skirting boards wiped
Empty the rubbish bins
General tidy up
Make the bed (leave fresh linen on the bed if you’d like us to change the sheets)
Customise your clean

Customise your clean with any of these extra tasks, charged at your normal hourly rate:

Ironing
Laundry
Inside fridge cleaning
Inside oven cleaning
Interior window cleaning
Cleaning cloths and sprays (for an extra charge)

Cleaning equipment & products

You’ll need to provide a vacuum cleaner and mop & bucket for your Cleaner.

If you’d like your Cleaner to bring cleaning products (cloths & sprays), you can request this when you book for a small extra charge. Or you can provide your own products if you’d prefer.

Special requests

Last minute addition? Forgotten something? You can send special instructions via email on [email protected] or via phone on 01322 761 173.

Deep cleaning services

If you’ve booked a regular one-off or recurring clean, your Cleaner won’t be able to provide end-of-tenancy, after-builder, move-in, move-out, or other types of deep cleaning. This includes specialist services such as:

Stain removal
Steam, carpet or upholstery cleaning
If you require any of these services, you can get a quote for our specialist one-off deep cleaning service via email on [email protected] or via phone on 01322 761 173.

Our services are used by lots of property management companies and landlords. Some of them book our Cleaners on a regular, long-term basis, while others use the service on a one-off, ad hoc basis between short-term rentals.

How can I book as a landlord or property management company?
If you’re looking for a cleaner for a single property, you can sign-up and book as normal. Just fill in a few details in our online form HERE and we’ll match you with the best local cleaner: Book your first clean.

For multiple properties or corporate accounts, please get in touch via email on [email protected] or via phone on 01322 761 173. Our Bookings Team will help you with pricing, upgrading to a corporate account & answer any other questions you might have.

You can request that your Cleaner cleans the inside of your oven as part of your clean.

To avoid any damage, your Cleaner will clean your oven with a general kitchen cleaning product or soap & water, rather than an oven cleaning product.

How to book inside oven cleaning

Please Note: We strongly recommend that you do not provide your Cleaner with oven cleaning products, as these can easily damage surfaces in your kitchen. If you and your Cleaner agree to use an oven cleaning product then Amaiguru will not be responsible for any damages that may be caused as a result.

You can ask your Cleaner to clean the corridors and hallways outside your home as part of your regular clean. You can add these notes in the Cleaning instructions page of via email on [email protected] or via phone on 01322 761 173.

You can book this as a standalone service, or as part of your existing regular clean. If you’re booking this as a standalone service, you can request your Cleaner provides the cleaning products – but you’ll need to ensure that they have access to a vacuum and a mop & bucket at the property if they’ll need one.

If you’re looking for a Cleaner to clean an entire communal apartment block, you can book this through our commercial residential cleaning service: Residential/communal block cleaning service via email on [email protected] or via phone on 01322 761 173.

Yes, certainly! We can provide office, shop, industrial and commercial cleaners. You can choose daily office cleaning in the morning, afternoon and evening. Weekly VAT invoicing is also available on request.

To make a commercial booking please complete this booking form HERE and add any additional notes or instructions for your requirements. Once you have made your initial booking you can book as many cleans as you would like.

If you have any other questions please get in touch via email on [email protected] or via phone on 01322 761 173.

If you have any surfaces that require specific cleaning products or techniques such as marble, granite or hardwood, we recommend that you leave detailed cleaning instructions for your Cleaner and provide the appropriate cleaning materials.

You can add these notes in the Cleaning instructions via email on [email protected] or via phone on 01322 761 173.

These instructions will be displayed to your Cleaner. Due to the fact that Cleaners do not have the training to clean specialized surfaces, they cannot be held responsible for any damage caused to them. We do recommend that you’re at the property to provide instructions in person, or that you consider hiring a specialist company.

For Cleaners

Your weclean4u profile

The phone number registered to your profile will be the number that weclean4u Support contact you on. It will also be the number that your customers can call you on.

To update your registered phone number, please let the support team know via phone or email [email protected] or via phone on 01322 761 173.

All correspondence between weclean4u and yourself will include your Profile ID. This Profile ID is shared with customers and lets your customers know who you are, and confirms that you’re the person they’re expecting.

If you are still not sure what your Profile ID is, please reach out to the support team on [email protected] or via phone on 01322 761 173.

When you join weclean4u, you’ll be a Trialling Cleaner. To complete your Trial and become a Confirmed Cleaner, you’ll need to:

Complete 25 cleans
Maintain a rating of 4.5* or above
Clean for 60 days without late notice cancellations
Complete your background check
Once you’re a Confirmed Cleaner, you’re all set! You can now increase your hourly rate by £0.50/hour by qualifying for the Bonus and increase your hourly rate by a further £0.50/hour after you’ve been on the platform for 1 year.

To qualify for the Bonus, you need to:

Be a Confirmed Cleaner
Have a 4.8* average rating (last 60 days)
Clean for 60 days without late notice cancellations

At the end of every clean, we ask your customers to let us know how everything went. This helps us to congratulate Cleaners on their great work, as well as providing constructive feedback to improve for future cleans.

You receive your ratings and feedback from your customers via email at the end of every week. These are compiled and generated automatically and sent out to you typically on Sunday evening with any suggested areas of improvement. Your local supervisor also receives a breakdown of the feedback and will work with you to improve your rating.

What do ratings mean?

Customers can rate each clean on a scale of 1-5 stars:

5* = Great!
4* = Good
3* = Disappointing
1 or 2* ratings suggest that something went wrong during the clean
Any ratings of 3-stars or less are considered low ratings and a member of the Support team will reach out to provide feedback
You need to maintain an average rating of 4.5* to work with weclean4u. If you receive a low rating, check your emails for customer feedback on what went wrong so you’re 5* at your next visit!

weclean4u bonus

We want the best Cleaners to earn the highest amount – and having great ratings can help you to earn a Bonus. You qualify for the Bonus if:

You are a Confirmed Cleaner
You have a 4.8* average rating (last 60 days)
You clean for 60 days without late notice cancellations

Working hours & working areas

To permanently or temporarily change your regular working hours (your schedule that repeats every week):

If you need to change your working areas, you can let weclean4u Support know by emailing them on on [email protected] or via phone on 01322 761 173.

Remember you need to keep the same hours and days every week so you have the same regular customers weekly.

Please email the support team on [email protected] or via phone on 01322 761 173. Your supervisor will also be able to provide you with your list of customers.

To change your working hours temporarily or permanently please email the Support team on [email protected] or via phone on 01322 761 173.

When you sign up with weclean4u, you set your regular working hours. You work the same hours and days every week so you have the same regular customers weekly. This means that customers can book cleans with you when you’re available to work.

You can book up-to 6 weeks off if you go away, or just need some time off.

If your regular availability changes, you can update your working hours by contacting weclean4u Support.

If you need longer than 6 weeks off, just send us a message through the weclean4u Support Team via email on [email protected] or via phone on 01322 761 173. We’ll temporarily deactivate your profile. Once you’re available to clean again, we’ll reactivate you right away.

If you want to reduce your hours at any time so you have fewer jobs per week, let us know and we can change your availability around your commitments. You can check your current working hours via the weclean4u Support Team.

If you want to change your areas, check which postcodes you cover and let us know which ones you’d like to change.

Don’t forget you can also book time off if you’re going away or have an appointment.

You can also stop getting new customers for a short while instead. Just email weclean4u Support to change your availability from Open for new customers to Closed. Then when you’re ready for new customers, open it up again.

If you’re leaving for good, we know your customers will be sorry to see you go. But if you decide that you no longer would like jobs via the weclean4u, please let us know via email on on [email protected] or via phone on 01322 761 173.

Send us an email confirming when your last day is and the reason so we can help where possible. We’ll notify your customers and don’t forget, you’ll need to return any customers’ keys you hold to the office.

Remember, we’re here to help and ensure your availability works for you so let us know if there is anything we can do.

Please email the weclean4u Support team via email on on [email protected] or via phone on 01322 761 173. Let them know your availability and if necessary, a change in the areas you can work in.

If you’re looking for more work, we recommend checking for extra jobs:

First thing in the morning
Later in the evening
On Thursday-Sunday, towards the end of the week
If you still want more jobs

If there aren’t any suitable extra jobs, we can help you find more work by updating your working hours or areas. Contact weclean4u Support and let us know:

How far you can travel outside your current areas
If you would like to be signed up for push notifications about extra jobs that you might be suitable for
If you would like us to add any more hours or areas to your regular availability. Contact the support team via email on [email protected] or via phone on 01322 761 173.

Holidays & time off

We want to build a fair marketplace for both cleaners and customers. Your customers understand that sometimes you’ll want to book time off, whether that’s for a holiday planned in advance or for an emergency at the last minute. However, repeated late cancellations by both cleaners or customers reduce trust and reliability, and prevent customers getting cleans and prevent cleaners finding work. There is therefore a cancellation policy in place for customers and cleaners.

How to cancel a job

If you need to cancel a job you should book time off through the support team via email on [email protected] or via phone on 01322 761 173.

Please make sure to give at least 2 days notice if you can’t work.

Cancellation policy

If you cancel with less than 2 days’ notice, your Reliability Streak will be broken and you’ll temporarily lose access to your Bonus.

If you’ve cancelled other jobs recently, you’ll also receive a late cancellation fee:

If a customer cancels after 18:00 the day before the clean, you’ll receive a cancellation fee of £10.

When you set your available working hours, customers can view your availability and book in with you automatically up to 18:00 the day before. This means you can get the most jobs possible, and you’ll get an email and push notification at 18:00 each day to confirm the jobs for the next day. It’s a good idea to check your Schedule for tomorrow after 18:00 each day.

No-show policy

If a customer books a clean with you, and you don’t arrive or let your customers know, this is considered a no-show with a cancellation fee of £20. This will also affect your Reliability Streak. Reliability is important for your customers — so if there are multiple no-shows, you may be unable to get more customers.

How to change your hours

If you can’t attend a job, let us know by booking time off as soon as possible.

If you need to change your regular working hours (your schedule that repeats every week), just let us know via email on on [email protected] or via phone on 01322 761 173.

To change your hours temporarily (for part-day, one day or several days):

Please make sure to book the time off via the weclean4u Support Team as soon as you know the dates. As a reminder, we need at least 2 days’ notice so please keep your hours up to date. If you cancel a scheduled job with less notice, you might receive a late cancellation fee.

If you hold your customers’ spare keys, please keep these safe while you’re booked off.

You can book up to 6 weeks of time off. You need to complete at least one job every 60 days to stay registered with us. If you’re not able to commit to either of these terms, that’s no problem — we can temporarily remove you from the weclean4u platform instead. This ensures your customers have a regular cleaner and a regular schedule.

If you need to book off more than 6 weeks, we’ll need to temporarily deactivate you from weclean4u. As soon as you are ready to return to work, just send us an email letting us know when you can start again.

Please do Contact us if you need to change your working hours.

You can book up to 6 weeks of time off.

If you need longer than 6 weeks, we can temporarily remove you from the weclean4u platform instead.

If you need longer than 6 weeks off, we’ll temporarily deactivate you from the weclean4u platform. You can just let us know when you’re ready to return!

Cancellations are really disruptive for customers, so it’s important that all cleaners are providing a reliable service. This is just as important as delivering 5* cleans.

You’re in full control of your schedule – but it’s important that you give at least 2 days’ notice if you can’t work.

If you cancel with less than 2 days’ notice, your reliability streak will be broken and you’ll lose your performance bonus.

If you’ve cancelled other jobs recently, you’ll also receive a late cancellation fee:

£5 per job – if you cancel before 18:00 the day before the clean.
£10 per job – if you cancel after 18:00 the day before the clean
£20 per job – if you cancel less than 1 hour before the start time of the clean
£20 per job – if you don’t show up to a clean and haven’t booked time off

What happens if I’ve had an emergency?

If you’ve had an emergency, you should book time off immediately with the Support Team via phone on 01322 761 173.

Here are some top tips to help you avoid breaking your reliability streak, or incurring fees.

Top tip: Customers can book until 18:00 the day before, so make sure that your schedule is up to date. If you have an appointment, book time off as soon as possible, even if you don’t have jobs – this will stop new customers from booking in.

Top tip: Contact us if you need to change your working hours.

We understand that sometimes emergencies happen, and you might have to cancel a clean. These fees will not apply in unforeseeable circumstances. If you have a medical letter or other proof of absence, please email this to [email protected] and the Support Team will review the fee.

If your plans change and you need to cancel or change some time off you’ve already booked, just let our team know and they can fix this for you via email on [email protected] or via phone on 01322 761 173.
Our team will update your schedule and contact you as soon as they can to confirm.

If you cancel a job with less than 2 days’ notice, you may have a fee deducted from your pay.

The late cancellation fees are:

£5 per job – if cancelled before 18:00 the day before the clean

£10 per job – if cancelled after 18:00 the day before the clean
£20 per job – if cancelled less than 1 hour before the arrival time

£20 per job – if you don’t show up or don’t let us know you can’t work

If you have a medical letter, or other proof of absence, please email this to [email protected] and the Support Team will review the fee.

Payments

We want the best cleaners to be able to earn the highest hourly pay anywhere. So we’ve created the Bonus to make this possible, allowing you to increase your hourly rate by £0.50/hour for all your customers. The best cleaners are those who deliver top quality cleaning and are always reliable for their customers.

You qualify for the Bonus if:

You are a Confirmed Cleaner
You have a 4.8* average rating (last 60 days)
You clean for 60 days without late notice cancellations

To view your payments, email the Support team on [email protected] or via phone on 01322 761 173 and they will be able to assist you.

All Cleaners are paid every two weeks on a Friday. You’ll be paid for the previous two weeks, Monday-Sunday.

Cleaners are paid £11-£12/hour, plus tips.

Your base rate is £11/hour during your first year with weclean4u and will increase to £11.50 after one year of cleaning with weclean4u.

You can also earn £0.50/hour Bonus if you:

Have passed your trial period
Have a rating of 4.8* or above from the last 60 days
Have a 60-day reliability streak
If your customer requests that you bring cleaning products to the clean, you’ll also be paid an additional £3.00 for the job.

To update your payment details email support on [email protected] with your new payment details.

To request an invoice for the tax year contact The Support Team via email on [email protected] or via phone on 01322 761 173.

There is a £5 weekly administration fee for all Cleaners. This fee is automatically deducted from your invoice when you’re paid.

This administration fee gives you access to:

The weclean4u Support Team, available during all cleaning hours
As many local cleaning jobs as you’d like!
Your local supervisor, available during all cleaning hours
Accidental damage cover – covering the first £30 of damage, plus 50% of the remainder
You’ll see the weekly fee on your invoice as “Administration fees”. As your invoices cover two weeks, you’ll see the weekly fee as a deduction of up-to £10.

You’re only charged the administration fees during weeks that you work. If you don’t complete any jobs in that week, there won’t be any administration fees deducted.

Joining weclean4u

Before starting with weclean4u we need to verify your identity and complete a background check for you. For this, we need to have up to three documents from you, an identity document and a proof of address and if required, your visa.

Proof of address:

Bank Statement or Credit Card Statement from within the last 2 months
You can download a PDF from most banking apps or request to have one sent to you by post.
A Utility Bill (Gas, Electricity or Water) from within the last 2 months
If you do not receive bills by post, find out if you can access a bill online.
A valid driving licence
You can apply for a Provisional Driving License through the DVLA.
A Driving Licence cannot be used as both ID and proof of address
ID document:

If you are a UK applicant

Valid passport
OR
Valid UK Driving Licence (full or provisional)
OR
Birth certificate (registered within 12 months of birth) + National Insurance Number
If you are an EU applicant

EU settlement share code + valid Passport
If you are a non-UK/EU applicant

Valid passport containing valid visa + Settlement share code
OR
Biometric Residence Permit + Settlement share code
If you are on a student visa or a Tier 4 visa, we are not able to get you started as you cannot be self-employed.

If you’re still having difficulties do contact us at [email protected] or via phone on 01322 761 173 and we can help

We’re weclean4u, the cleaning agency. We make it easy for customers to find experienced cleaners in their local area & help cleaners to earn more money.

We’re growing fast, with 100s of customers in all areas of South London & Kent – so cleaners earn more with us than any other agency.

Cleaners working with weclean4u work the same days and hours every week and have regular customers booking in with them. This means you get the same customers every week.

We love cleaners and have great cleaner support, available 24/7.

We have cleaner jobs available in all areas of South London and in other parts of the UK, so if you’re looking for full-time or part-time cleaning, working the same hours each week , apply now!

It’s super easy to join weclean4u. As long as you have the right experience, we’ll set you up with local customers in no time.

To be a weclean4u cleaner you must have:

Six months’ paid professional home cleaning experience
Experience in ironing
Be able to work the same days and hours each week
A good level of conversational English to speak to customers
Access to a working smartphone with email and video enabled
The right to work in the UK with documents to evidence this

If you have the right experience and have the correct documents, then you can start work from the very next day.

Completing your Background check

When completing your background check, you can use any of the documents below as your proof of address:

Bank Statement or Credit Card Statement from within the last 2 months
You can download a PDF from most banking apps or request to have one sent to you by post. This will typically take 3-5 business days to arrive.
Gas or Electricity Bill from within the last 2 months
If you do not receive bills by post, find out if you can access a bill online.
You could also contact your energy provider to request a copy of your bill to be sent to you by post. This will typically take 3-5 business days to arrive.
A valid Driving License
You can apply for a Provisional Driving License through the DVLA.
This will typically take 3 weeks to arrive.
This must be an original document and have your name and current address on it.

If you bring your DBS certificate with you and it’s dated within 1 year of your activation date, we can accept your DBS certificate.

Don’t worry if you cannot find it as we can run a new check for you.

All cleaners need to complete a background check to work with weclean4u.

The background check is designed to verify that you have the right to work in the UK, and that you don’t have any unspent criminal convictions.

This means that your background check needs additional information before being processed. This could be because there is a problem with the documents you have uploaded or the information that you have provided.

It’s easy to fix, just read the email and see what information they need.

If you need to provide proof of address, you can use the following:

Bank statement (from the last 3 months)
Water, Gas or Electric bill (from the last 3 months)
Council Tax bill (from the last 3 months)
Driving Licence card
If you need to provide ID, just take a clear picture with no glare. Please ensure that all four corners of the document are showing and the information is visible.

If they ask for information on your address history or name confirmation, reply with the correct information.

If you are emailed by Experian asking you to provide more documents, you will also need to email a picture of it to [email protected].

On the job

If a customer cancels after 18:00 the day before the clean, you’ll receive a cancellation fee of £10.

If you arrive at a clean and can’t get inside, please send a chat message to your customer and call them as soon as possible.

Your customers may leave instructions with tasks they’d like you to complete. They may also book extra tasks, such as ironing or cleaning inside the oven. Please refer to your job assignments email which you receive every Sunday afternoon. Or contact support on [email protected] or via phone on 01322 761 173.

If you’re unsure about any of your customers’ instructions, you can ask them for help in person, or contact them or your supervisor.

To deliver a 5* clean every time, make sure you complete the following tasks.

Throughout:

Clean the toilet
Clean the shower, bathtub and sink
Clean cabinet exteriors, mirror and fixtures
Vacuum & mop the floors
The living room:

Dust and wipe all accessible surfaces
Dust TV
Clean light switches
Skirting boards wiped
Empty the rubbish bins
General tidy up, including stacking magazines, plumping cushions etc.
Vacuum & mop the floors
The bedroom:

Your customers can also book any of these extra tasks:

Ironing
Laundry
Inside fridge cleaning
Inside oven cleaning
Interior window cleaning
They may also leave specific cleaning instructions about tasks they’d like you to complete.

As soon as you complete a job , you can leave feedback about the job.

This feedback is not sent directly to your customers, so you can feel comfortable leaving feedback – we can then pass this along to your customer in a constructive way to ensure you or other cleaners have a better experience in the future.

How to rate your job: Please send an email to the support team on [email protected] with FEEDBACK in the subject line. Remember to include a rating out of 5. 5 being a really good job and 1 being a bad job. If bad, please do let us know if you would like us to keep this customer or remove this customer from your assignments.

In most cases, simply rate the job when you send your supervisor the FINISH WhatsApp message to your Supervisor. Please see bekow.

Starting and finishing your jobs means you’ll be paid for the time that you’ve cleaned.

To start and finish your cleans. Send a message via WhatsApp to your supervisor with START (OR FINISH) – ‘CUSTOMER ADDRESS & NAME’.

Once you’ve finished the job, you’ll be asked to rate the job.

If you need help during office hours, it is now possible to start a live chat with weclean4u support through WhatsApp.

The Chat to weclean4u option will be available 08:00-16:00, Monday – Friday

Customers book directly with you through their accounts. We provide them with information so that they can book enough time to complete a clean. Occasionally, they may not book enough time to complete everything that’s required.

If this happens, talk to your customer and ask them if they would like you to stay any longer. If they’re not at home you can call or chat with them.

We can’t charge your customer for more time unless they’ve agreed to this, so always make sure you’ve spoken to them first. Once they’ve agreed, you can let us know and we’ll add the time onto the clean.

If you’re unable to get through to your customer then please only stay for the time that you were booked. You should do as much you can in the time, and then let us know what you weren’t able to finish by rating the job as ‘okay’ or ‘bad’ and leaving a comment.

Some customers will ask you to bring cleaning products (cloths & sprays) for their clean. If you need to bring the products, you’ll see a task called Bring cleaning products in the Tasks box, on the Cleaning tab of the job.

Here are the products you’ll need to bring:

Rubber gloves
Duster, sponges and microfiber cloths (washed in between visits)
Multi-surface disinfectant
Floor cleaner
Glass cleaner
Kitchen cleaner
Bathroom cleaner
Toilet cleaner
Limescale remover
Rubber gloves
You never have to bring any heavy equipment with you to a clean. Your customers will provide with a mop, toilet brush & vacuum cleaner. They’ll also provide their own ironing equipment and oven cleaner if they’ve booked these extra tasks.

We recommend that you avoid using bleach. If you do use a customer’s bleach, please make sure you take extra care as this can cause damage to floors and surfaces.

Your customers book in with you, and pay you, for working for a certain number of hours. If you finish all of the regular cleaning tasks before the time is up, here are some things you can do:

Wipe down the outside of cupboards
Check all rooms are left neat and tidy, as well as sparkling clean
Plump the cushions and straighten bottles in the bathroom
Water indoor plants
Check that all skirting boards, behind doors, and light switches are dusted
Speak to your customer and ask if there’s anything they’d like you to do such as ironing, laundry, or cleaning inside the fridge
If you’ve finished all of these tasks, you should ask the customer if they’re happy with the work, and if there’s anything else you could do before finishing. If your customer is not at home, call them.

Spare keys

We may need to ask you to come to the office to collect or drop off a customer’s key if we’re unable to arrange a local key transfer.

If we’ve arranged for you to come to the office for a key transfer,
Please come to collect keys at the day and time booked. If you’re not able to come, please contact weclean4u support.

The weclean4u office might not be in your usual working areas, so we’ll pay you one hour for your time and travel.

When you need to transfer spare keys, we’ll try to arrange for you to meet another cleaner somewhere near to your home or working areas.

We may ask another cleaner to meet you during one of your cleans, or at your home. Or you might need to travel to another cleaner’s clean or home.

If another cleaner is scheduled to collect a key from you, we’ll send you an email the day before the job to let you know the details. The cleaner collecting the key will call or chat to you when they arrive – so make sure your phone is on.

If your customer is at home during the clean, politely let them know that you need to briefly step outside to meet the other cleaner.

You should then complete the rest of the booked time at your clean.

Please send a message to your supervisor confirming you have received keys from the other cleaner. Please remember to include the key-code that’s on the tag in this message.

If you’re scheduled to meet another cleaner to either collect or hand over keys you can contact them through your phone, the same way you would contact a customer.

If you are meeting the cleaner at one of your jobs, you’ll be able to chat with both that cleaner and the customer you’re cleaning for.

If you still need help, contact weclean4u Support Team in the usual way and the support team will help you!

If a customer gives you a set of keys it’s important that you tag them as soon as possible.

All spare keys you hold should:

Be tagged with a unique code that weclean4u has provided
Not contain any identifiable information (like the customer’s address or name)

It’s important that weclean4u Support are aware of any changes to the spare keys that you hold.

Check your emails or WhatsApp for a message from weclean4u Support Team and attach the correct code to the key. Reply to our email or WhatsApp with a photo of the key and attached code.